7 Your call is valuable to us

While there has been much debate recently about top grade A levels and elite universities, in my opinion, the equally important arena for improving skills and educational qualifications in the UK, that of the workplace has tended to be neglected. This article considers the practical advantages and costs that someone working in a call centre faces when considering investing in a work based qualification http://www.guardian.co.uk/money/2008/feb/18/2